Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs

JOB SUMMARY

To maintain safety and security to guests, owners, and associates. 

WHERE WILL YOU WORK?

All around the resort; responding to guest calls, associate needs, and emergency situations. 

ESSENTIAL FUNCTIONS

• Approach all encounters with guests and employees in a friendly manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and         name tag when working.
• Use proper two-way radio etiquette when communicating with other employees.
• Maintain contact with the Front Desk/Night Auditor at all times.
• Partner with Front Desk and Owner Services to cover occasional bellman services.
• Provisions and Housekeeping deliveries
• Hold briefing with Guest Services staff both at the beginning and end of shift.
• Be knowledgeable about hotel and guestroom locking systems.
• Answer phone and dispatch.
• Deliver requested items to guest rooms.
• Receive deliveries.
• Pick up items left on property (during rounds).
• Make wake-up calls.
• Maintain an awareness of legal limitations of position.
• Maintain daily activity log.
• Maintain confidentiality with respect to guest and employee incidents.
• Check I.D. of visitors/employees as necessary.
• Open secured areas for authorized personnel.
• Check lights and door locks.
• Check safety hazards.
• Conduct room theft investigations.
• Investigate auto accidents/theft.
• Investigate assault complaints.
• Assist with intoxicated guests.
• Challenge suspicious persons.
• Provide escort.
• Respond to security alarms.
• Assist during medical emergencies.
• Administer First Aid/CPR as necessary.
• Administer Heimlich maneuver to choking victims.
• Be ready to utilize AED if needed.
• Respond to employee altercations.
• Complete Incident/Accident Reports in a clear and concise manner.
• Work special functions as requested.
• Assist with van runs as requested.
• Other duties as required by management.

EDUCATION & EXPERIENCE

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Certificate of Completion in Safety and Security Training preferred
• CPR/First Aid/AED/Heimlich Maneuver Certified; can also arrange to have certification done through the resort
• Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving)

PHYSICAL/MENTAL REQUIREMENTS

Security Officers work in fast paced environments. This job may be required to stand for long hours and are exposed to Florida weather conditions, including high heat and humidity.

HOURS REQUIRED 40 hours per week, will be required to work weekends and/or holidays.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.